Nordea

Life and insurance products can be complicated to comprehend, so a good user experience is decisive to attain and retain customers. At Nordea my focus was on creating tools that were simple to use, content that is easy to understand and contribute to a pleasant experience.

At Nordea I worked mainly with service design, UX/UI design, Nordea Livs design system, and various graphic elements.

Together with colleagues from TietoEVRY, I worked towards the goal of creating a seamless experience across all surfaces and customer contact points. We helped Nordea Liv understand and shape their product and service portfolio from a customer centric mindset with an increased focus on the end user experience.

A number of concepts and solutions has been delivered, including several advisory systems, customer guidance platforms and an improved mobile experience. Several deliveries has become internal favourites, and has been adopted by other projects and regions within the organisation.